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Your Personal Information

YOUR INFO

Name

Email Address

BILLING ADDRESS

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Address 2

Primary Phone #

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PRODUCT ADDRESS

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Invoice Instructions

Ensure your service provider includes the below information on your invoice so we may reimburse you when work is completed.

Brand (required for HVAC, Hot Water Heater only)
Model/Serial # (required for HVAC, Hot Water Heater only)
Description of work and parts
Date work completed
Amount paid
Customer signature

Service Request Status

Appointment Information

Your below appointment has been cancelled. Please chat with an agent to arrange for reimbursement of any paid deductibles.

Sorry we are unable to cancel your appointment. Please chat with an agent and we can help.

Your below appointment has been rescheduled.

Your appointment can not be rescheduled online. Your service appointment can not be rescheduled online. Please contact your service provider to make any changes.

Your service appointment can't be cancelled online. Please cancel your service appointment with your service provider first, then chat with an agent to arrange for reimbursement of any paid deductibles.

Your appointment can't be rescheduled online. Your service appointment cannot be rescheduled online. Please contact your service provider to make any changes.

Cancel Appointment

Before proceeding with your cancellation, please let us know the reason why you’re cancelling.

Reason of your cancellation

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Add Product

Add the devices you'd like to cover under Samsung Care+ Multiproduct Protection. Devices must be Samsung branded and no more than 7 years old.

Product Category Product Category is required

Product Type Product Type is required

Brand

Model # Model is required

Serial # (Optional)

Purchase Price Purchase Price is required Please enter the correct purchase price.

date_range Purchase Date

Purchase Date is required

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We’re missing some information on your product. Fields marked with * are required.

Product Details

Product Category Product Category is required

Product Type Product Type is required

Brand Brand is required

Model # Model is required

Serial # Serial number is required

Purchase Price Purchase Price is required

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Filing a Service Request not available

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Limit of Liability Reached

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Outstanding Balance

Cancel Your Plan

Please visit us in-store

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Your cancellation request including a full refund of any payments made towards your Best Buy Membership can only be processed in store within thirty (30) days of purchase. Please return to any Best Buy Canada location for assistance. Please Note: Cancellations after thirty (30) days of purchase are subject to service recovery fees, and must be requested through your Best Buy account page, or live chat.

Cancel Your Plan

Please contact us

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Your Membership cancellation request can be cancelled via our call center agents or live chat. Please contact us for assistance.

Cancel Your Plan

Please visit us in-store

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Your cancellation request including a full refund of any payments made to your protection plan can only be processed in store within thirty (30) days of purchase. Please return to any Best Buy Canada location for assistance.