You can access your billing information and payment history right here on our website! Enter the email address and telephone number associated with your plan on the Portal Home Page. You will then receive an email with a link and an access code. Please note that access expires after 15 minutes. You can also use the Global Plan ID/4 Part Key and Best Buy Protection SKU located on your purchase receipt. Plans matching your search will be displayed.
You can submit a Service Request for most products right here on our website. Before you start:
For certain products covered by a Best Buy Protection Plan, such as small appliances and electronics, you will need to take your defective product to your local Best Buy store for so that they can safely be shipped to a manufacturer authorized service centre on your behalf. These products include (but are not limited to) Speakers, Sound Bars and Home Theatre Audio Products, Home Theatre Audio/Video Receivers, Large Vacuums, Counter-Top Microwaves, Desktop & All-In-One Computers.
Please note that ONLY Best Buy Canada stores are able to provide in-store service for your product. Best Buy Express or Best Buy Mobile locations are NOT able to assist at this time.
If you live beyond a 60km radius of a Best Buy store, or in an area not accessible by municipally maintained roads, your Service Request may be processed under the Global Coverage Benefit or on a carry-in basis at a Best Buy Canada store
Visit our "Check Service Request Status" page to track the progress of your Service Request. We will also send you emails to keep you updated throughout the Service Request process.
A payment confirmation email will be sent to the email address we have on file. The plan number on email confirmation can be referenced if you have payment related questions.
Firstly, enter the email address and telephone number you provided at the time of purchase on the Portal Home Page.You will receive an email with an access code and a link. Please note that access expires after 15 minutes. You can also use the 4 Part Key and Best Buy Protection SKU located on your purchase receipt. From there, Plans matching your search will be displayed. Choose the Plan and the Product you wish to file a Service Request on and click on "File a Service Request". Then, fill out the Service Request information form, and click "Submit".
Once your Service Request is submitted, we will automatically update our database with your Service Request details.
Visit our "Check Service Request Status" page to track the progress of your Service Request. We will also send you emails to keep you updated throughout the Service Request process.
If you purchased your Plan more than 30 days ago, you can cancel your Protection Plan on the Portal. Enter the email address and telephone number associated with your plan on the Portal Home Page. You will then receive an email with a link and an access code. Please note that access expires after 15 minutes.
On the Plan Dashboard, select "Cancel my Plan" from the options menu. Make sure to review the many benefits your Plan offers before cancelling, and remember that once the cancellation is processed, your Plan cannot be reinstated.
• 24-hour / 7-day per week bilingual French/English on-line and telephone support, including managing repair services through a Certified Service Network
• Mechanical defects not covered by the manufacturer’s warranty;
• Malfunction caused by a Power Surge;
• Replacement of Your Product if we can’t repair it
• On-Site Repair Benefit for select Products
• Global Coverage Benefit
For TVs:
• Repair for burn-in and ghost imaging
• Pixel burnout coverage based upon manufacturer’s guidelines or up to 3 dead pixels, if not specified by the manufacturer
• Repair of blown speaker components not due to intentional abuse or misuse for speakers covered under the Plan
• Setup and calibration, if your TV needs to be replaced, and your original purchase included a Geek Squad setup and/or calibration service
If your Protection Plan covers Physical Damage, it also includes:
• Coverage for up to two (2) incidents of physical damage or liquid resistance failure
• Best Buy Loaner Program during repairs
For Fridges and Freezers:
Reimbursement for spoiled food up to $300;
For Washers and Dryers:
Reimbursement for laundry expenses up to $50, if your appliance is out of service for more than 7 consecutive days
For Cell Phones:
Five Service Requests per contract term inclusive of two physical damage Service Requests and one user replaceable battery Service Request
Coverage for all of the Accessories that came in the original packaging
You can start a service request for most products right here on our Portal. Please see the “File a Service Request” section of the FAQ.
* Certain products covered by a Best Buy Protection Plan must be brought to a Best Buy Canada store so that they can safely be shipped to a manufacturer authorized service centre on your behalf. These products include (but are not limited to) Speakers, Sound Bars and Home Theatre Audio Products, Home Theatre Audio/Video Receivers, Large Vacuums, Counter-Top Microwaves, Desktop & All-In-One Computers.
** Please note that ONLY Best Buy Canada stores are able to provide in-store service for your product. Best Buy Express or Best Buy Mobile locations are NOT able to assist at this time.
*** If you live beyond a 60km radius of a Best Buy store, or in an area not accessible by municipally maintained roads, your Service Request may be processed under the Global Coverage Benefit or on a carry-in basis at a Best Buy Canada store
In that case, we will replace it!
Appliances, TVs and electronics: an associate from your nearest Best Buy Canada store will contact you to facilitate a replacement.
Cell Phone devices: we will send you a replacement at no additional cost.
It is a no fee, full replacement guarantee! If your product is found defective under normal usage, you get a replacement gift card for the original purchase price, including taxes. All accessories in the original package are included in the coverage.
Replacement Plans are available for:
• Portable Gaming Consoles and Gaming Controllers
• Wearables, including Smart Watches and Headphones
• Portable Audio
• Laptops below $300
• Tablets below $300
• Printers
• Digital Cameras below $300
• Action Camcorders below $500
• Car Electronics
• Pre-paid Phones
• TVs below $500
• Baby Monitors
• Universal Remote Controls
• Small Appliances
Visit the “File a Service Request” section of the FAQ to find out how to easily submit a Replacement Service Request online.
Your coverage begins on the date you purchased the Plan, or the date your Product is delivered to you by a Best Buy Canada official delivery partner. The term of your Plan ranges between 2 to 5 years and will be indicated in your receipt.
An extension may be available for purchase in the 12 months prior to the Plan’s expiration date.
Please note that the coverage will cease before the end of its term if your coverage is fulfilled through a store credit or product replacement, or your Plan is cancelled.
Unfortunately, our Call Centres are unable to process service requests on expired or fulfilled plans.
You will need to find a repair technician in your area. Don’t forget to have your Product’s model and serial numbers available.
Have you tried troubleshooting the issue you are experiencing? Your Product’s manufacturer may be able to assist you with this, or, if the problem persists, provide you with a list of certified repair technicians in your area.
Our website does not collect any personal information from your computer. Please review our Privacy Policy if you have additional questions or concerns.
We take information security very seriously. By using encryption as a secure way of coding the information in a file, we make sure that it cannot be read if it is intercepted by an unauthorized third party. That way, your encrypted information can only be read by this website. You can safely access our website using Microsoft Edge, Firefox, Chrome or Safari, as these browsers support the recommended 128-bit key length encryption.
In addition, this website is encrypted using SSL (Secure Socket Layer) encryption. So even when being displayed on your computer screen, access to your information is still restricted. To further help protect your privacy this website will also automatically log you out after 20 minutes of inactivity.
No, JavaScript does not need to be turned on, but enabling it will enhance your browser experience.
Yes, in order to use this web site your browser MUST accept cookies.