You can access your billing information and payment history right here on our website! Enter the email address and telephone number associated with your plan on the Portal Home Page. You will then receive an email with a link and an access code. Please note that access expires after 15 minutes. You can also use the Global Plan ID/4 Part Key and Best Buy Protection SKU located on your purchase receipt. Plans matching your search will be displayed.
Visit our "Check Service Request Status" page to track the progress of your Service Request. We will also send you emails to keep you updated throughout the Service Request process.
A payment confirmation email will be sent to the email address we have on file. The plan number on email confirmation can be referenced if you have payment related questions.
Visit our "Check Service Request Status" page to track the progress of your Service Request. We will also send you emails to keep you updated throughout the Service Request process.
• You can follow up on a shipment by tracking your bill of landing number with UPS
If you purchased your Plan more than 30 days ago, you can cancel your Protection Plan on the Portal. Enter the email address and telephone number associated with your plan on the Portal Home Page. You will then receive an email with a link and an access code. Please note that access expires after 15 minutes.
On the Plan Dashboard, select "Cancel my Plan" from the options menu. Make sure to review the many benefits your Plan offers before cancelling, and remember that once the cancellation is processed, your Plan cannot be reinstated.
• 24-hour / 7-day per week bilingual French/English on-line and telephone support, including managing repair services through a Certified Service Network
• Mechanical defects not covered by the manufacturer’s warranty;
• Malfunction caused by a Power Surge;
• Replacement of Your Product if we can’t repair it
• On-Site Repair Benefit for select Products
• Global Coverage Benefit
For TVs:
• Repair for burn-in and ghost imaging
• Pixel burnout coverage based upon manufacturer’s guidelines or up to 3 dead pixels, if not specified by the manufacturer
• Repair of blown speaker components not due to intentional abuse or misuse for speakers covered under the Plan
• Setup and calibration, if your TV needs to be replaced, and your original purchase included a Geek Squad setup and/or calibration service
If your Protection Plan covers Physical Damage, it also includes:
• Coverage for up to two (2) incidents of physical damage or liquid resistance failure
• Best Buy Loaner Program during repairs
For Fridges and Freezers:
Reimbursement for spoiled food up to $300;
For Washers and Dryers:
Reimbursement for laundry expenses up to $50, if your appliance is out of service for more than 7 consecutive days
For Cell Phones:
Five Service Requests per contract term inclusive of two physical damage Service Requests and one user replaceable battery Service Request
Coverage for all of the Accessories that came in the original packaging
• TVs larger than 32”, major appliances and over-the-range microwaves will be inspected, diagnosed and repaired at your address* by a certified service technician
• For small appliances and electronics**, simply take your defective product to your local Best Buy store for assistance!
• Cell phone repairs are conducted at our Repair Centres. You can start your service request right here on our Portal. Please see the “File a Service Request” section of the FAQ.
*If you live beyond a 60km radius of a Best Buy store, or in an area not accessible by municipally maintained roads, your Service Request may be processed under the Global Coverage Benefit or on a carry-in basis at a Best Buy Canada store
**Except cell phones.
In that case, we will replace it!
Appliances, TVs and electronics: an associate from your nearest Best Buy Canada store will contact you to facilitate a replacement.
Cell Phone devices: we will send you a replacement at no additional cost.
It is a no fee, full replacement guarantee! If your product is found defective under normal usage, you get a replacement gift card for the original purchase price, including taxes. All accessories in the original package are included in the coverage.
Replacement Plans are available for:
• Portable Gaming Consoles and Gaming Controllers
• Wearables, including Smart Watches and Headphones
• Portable Audio
• Laptops below $300
• Tablets below $300
• Printers
• Digital Cameras below $300
• Action Camcorders below $500
• Car Electronics
• Pre-paid Phones
• TVs below $500
• Baby Monitors
• Universal Remote Controls
• Small Appliances
Visit the “File a Service Request” section of the FAQ to find out how to easily submit a Replacement Service Request online.
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