Check Service Request Status
Our Self-Serve Portal offers a quick and easy way to do the following:
File a Service Request
Change Your Payment Method
Check the Status of a Service Request
Make a Payment
Have questions? Find answers in our FAQ section about how to file a Service Request, manage billing, and more!
Still can’t find what you are looking for? Get in touch with our Customer Service Team!
24 Hours a Day, 7 Days a Week
for service in English
for service in French
To get connected with the right Customer Service Agent, just say
"Best Buy Geek Squad"
Get Connected with the right Customer Service Agent
Follow up on an existing Service Request
Booking or rescheduling In-home installation service appointments, for products such as televisions or computers
Remote technical services such as computer diagnostics