Contact Us

Our Self-Serve Portal offers a quick and easy way to do the following:

File a Service Request File a Service Request

Change Your Payment Method Change Your Payment Method

Check the Status of a Service Request Check the Status of a Service Request

Make a Payment Make a Payment

Repair Status Repair Status

Have questions? Find answers in our FAQ section about how to file a Service Request, manage billing, and more!


Still can’t find what you are looking for? Get in touch with our Customer Service Team!

1Contact Us
24 Hours a Day, 7 Days a Week

2Press 1
for service in English
Press 2
for service in French

2To get connected with the right Customer Service Agent, just say "Best Buy Geek Squad"

3Press 4
Get Connected with the right Customer Service Agent

Phone Instructions Press

  • Billing questions 1
  • Follow up on an existing Service Request2
  • Booking or rescheduling In-home installation service appointments, for products such as televisions or computers3
  • Remote technical services such as computer diagnostics 4